Refund and Return Policy – TrustPro Insure

Effective Date: November 29, 2024

At TrustPro Insure, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we want to make the return or refund process as smooth as possible. Please read our Refund and Returns Policy below for details on how to request a return or refund.

1. Eligibility for Refunds and Returns

To be eligible for a return or refund, the following conditions must be met:

  • Item Condition: The item must be unused, unaltered, and in its original condition. All original packaging, tags, labels, and accompanying accessories (if applicable) must be included and undamaged.
  • Return Timeframe: Return requests must be submitted within 30 calendar days of receiving your order. After this 30-day period, we may no longer accept returns or process refunds.

If your item meets the above conditions, you are eligible to request a return or refund.

2. How to Request a Return or Refund

If you wish to initiate a return or request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email at [email protected] or call us at (704) 483-1026.

  2. Provide the Necessary Information: When contacting us, please include:

    • Your order number (this can be found in the order confirmation email we sent).
    • A clear reason for the return or refund request (e.g., item not as expected, defective, wrong size).
    • Details of the item(s) being returned, including the product name, quantity, and any relevant product identifiers such as serial numbers or barcodes.

Once we receive your request, our customer service team will review the details and confirm the next steps for your return or refund.

3. Return Shipping

  • Return Shipping Responsibility: In most cases, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This will help ensure that the returned item is safely received at our facility.

  • Exceptions: If the return is due to an error on our part, such as receiving a defective product or the wrong item, we will cover the return shipping costs. In these cases, we will provide you with a prepaid return shipping label.

  • Shipping Damage: TrustPro Insure is not responsible for items damaged during return shipping unless the damage is a result of our error.

4. Refund Process

Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility requirements for a refund. If everything is in order, we will process your refund promptly.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow 7-10 business days from the date we receive the returned item(s) for your refund to be processed. The exact time frame for the refund to appear in your account may vary depending on your bank or payment provider.

If there are any issues with the return or refund process, our customer service team will contact you to resolve the matter.

5. Non-Refundable Items

Please note that certain items are non-refundable under any circumstances. These include:

  • Customized or Personalized Items: Products that have been customized or personalized to your specifications (e.g., engraved items, custom-made orders) cannot be returned or refunded.
  • Digital Products or Downloadable Content: Due to the nature of digital products (e.g., eBooks, software, or downloadable services), we do not offer refunds on these items once the purchase has been completed.
  • Final Sale Items: Any items marked as “Final Sale” at the time of purchase are not eligible for a return or refund. These are typically discounted or clearance items.

If you are unsure whether your item qualifies for a refund or return, please don’t hesitate to reach out to our customer service team for clarification.

For any further questions or assistance with the refund or return process, please feel free to contact us at:

We appreciate your business and will do everything we can to ensure your satisfaction with our products and services. Thank you for choosing TrustPro Insure.

 
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